There Was an Error While Fetching Challenge Options Please Try Again
Troubleshoot Digital Signature Document (DSC) Issues
ane. I am facing the fault "Sorry! Digital Signature Certificate Missing Please plugin the token & click on procedure to proceed with signing". What should I do?
If you are facing the below mistake, ensure that the DSC is installed or token is plugged in your system.
Click the OK button and install the DSC or plug the token in your arrangement.
Or if the DSC is notwithstanding plugged in and y'all are facing the higher up issue, please follow the below mentioned steps:
Uninstall the emSigner before installing whatever new emSigner. Always follow below instructions to check your DSC certificate.
Step 1- Become to Internet Explorer (press ALT-10)
Step 2- Go to Internet options > Content tab
Step 3- Click the Certificates button. Select your DSC certificate. Click the View button.
Footstep 4- Click the Details tab of your certificate. Curlicue downwards and go to Key Usage.
It should be "Digital Signature, Non-Repudiation".
If it is "Primal Encipherment" delight remove this Document from windows store.
ii. I am facing the error "Failed to establish connection to the server. Kindly restart the Emsigner". What should I exercise?
If you are facing issues while registering or signing DSC on the GST Portal, check if the emSigner is started or non.
Resolution:
-
emSigner server is started – End the server and start the emSigner server equally 'Run every bit Administrator'.
-
emSigner server is not started – Commencement the emSigner server as 'Run every bit Administrator'.
iii. I am facing the error "This awarding requires a Java Runtime Surroundings i.6.0". What should I do?
If y'all are facing the below mistake while starting the emSigner server, you demand to install the coffee (jre) in your system.
Click the OK push and you will exist redirected to beneath screen where y'all can download and install the correct java version.
4. I am facing the error "PAN No verification failed, Delight select the valid document to sign.". What should I exercise?
If you are facing the below fault, you need to check the PAN details in the DSC.
Click the OK button and enter right PAN details or verify the details with the vendor providing the DSC.
5. I am facing the error "Selected document is not a PAN based certificate, Please select the valid document to sign.". What should I do?
If you are facing the below error, you need to cheque the DSC. The DSC that yous are trying to annals is not PAN based.
Click the OK push button. You need to procure a PAN based Class ii or Course 3 DSC and and so annals the DSC at the GST Portal.
6. I am facing the mistake "The DSC you are trying to braze is not registered at the portal..". What should I do?
If you lot are facing the beneath fault, ensure that the DSC is registered at the GST Portal.
Navigate to DashBoard > Register/Update DSC tab and register the DSC at the GST Portal.
7. I am facing Issues while opening websocket in any browser. What should I do?
Note: Normally Firefox browser needs manual intervention in adding root document.
1) Add together the url – https://127.0.0.one:portNo (port on which server is started Eg: https://127.0.0.1:1585). in browser address bar and press the Enter key.
two) You will be prompted to add the certificate to exception site list. Click the Add together Exception button.
Check Port on which server is started. Ensure that the port number is matching with emSigner port description.
Note: Go to Control Panel > Programme and Features to check the version of emSigner. In instance the emSigner version is 1.2, you need to uninstall this version and install the emSigner v2.6.
three) Blazon the url https://127.0.0.i:1585 in Mozilla Firefox browser.
4) Click the Advanced push button.
v) Click the Add Exception push button.
6) Click the Confirm Security Exception push button.
8. I am facing the issue that the Websocket is not visible. What should I do?
If yous are facing the below error afterward clicking the Continue push or if the websocket is non visible, y'all need to start the emSigner.
Click the emSigner icon in the taskbar. If websocket is already opened, it volition be visible. Otherwise yous demand to restart the emSigner server.
9. How tin I install the Web Socket Installer on MAC?
1) Download Web Socket installer for Macintosh Bone
2) Unzip the downloaded folder.
3) Open shellscript and navigate to the downloaded folder
4) Execute ./startserver.sh command
v) If emSigner is started successfully, below bulletin is displayed. Click the OK button.
six) In task bar, emSigner icon volition be created and you can can see the status of the emSigner server.
Annotation:
Uninstall the emSigner before installing any new emSigner. Always follow below instructions to check your DSC certificate.
Step 1- Go to Internet Explorer (printing ALT-Ten)
Pace 2- Go to Net options > Content tab
Step 3- Click the Certificates push button. Select your DSC certificate. Click the View button.
Step 4- Click the Details tab of your certificate. Scroll down and go to Key Usage.
It should exist "Digital Signature, Non-Repudiation".
If it is "Key Encipherment" please remove this Certificate from windows shop.
Source: https://www.gstzen.in/a/gst-manuals-user-manuals-troubleshooting-dsc-issues.html
0 Response to "There Was an Error While Fetching Challenge Options Please Try Again"
Post a Comment